Refund Policy for Bright Haven

At Bright Haven, we strive to provide our customers with exceptional products and services. If for any reason you are dissatisfied with your purchase or if the item is found to be broken, we offer a 30-day refund policy to ensure your satisfaction. Please review the following details regarding our refund policy:

1. Eligibility for Refunds:
   • Refunds are available for products or services purchased directly from Bright Haven.
   • To be eligible for a refund, you must provide proof of purchase, such as a receipt or order confirmation.
2. Refund Timeframe:
   • You have 30 days from the date of purchase to request a refund.
   • After 30 days, we regret that we cannot offer you a refund or exchange.
3. Grounds for Refunds:
   • Dissatisfaction: If you are dissatisfied with your purchase, please contact our customer support team within the 30-day refund period to initiate the refund process. We may require a detailed explanation of the reason for your dissatisfaction to better serve our customers in the future.
   • Broken or Defective Items: If the item you received is broken or defective, please notify us immediately within the 30-day refund period. We may request supporting evidence, such as photographs or videos, to assess the issue and expedite the refund process.
4. Refund Process:
   • To request a refund, please contact our customer support team via email, phone, or through our website’s contact form. We will guide you through the necessary steps to initiate the refund process.
   • Upon receiving your refund request, we will assess the eligibility of your claim and may require additional information or evidence to process the refund.
   • If your refund request is approved, we will initiate the refund within [X] business days. The refund will be issued using the same payment method used for the original purchase, unless otherwise agreed upon.
5. Non-Refundable Items or Services:
   • Certain products or services may be non-refundable. These include digital downloads, gift cards, personalized items, and services already rendered, unless they are found to be defective.
6. Return of Physical Items:
   • If you are requested to return a physical item for a refund, we will provide you with instructions on how to proceed. You will be responsible for the return shipping costs unless the item is found to be defective.
7. Limitations and Disclaimers:
   • Bright Haven reserves the right to refuse a refund request if the item is returned damaged due to misuse, abuse, or negligence.
   • We are not responsible for any loss or damage that may occur during the return shipping process. It is recommended to use a trackable shipping service and package the item securely.
   • Bright Haven reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately and will apply to all future purchases.

Please note that this refund policy is in addition to your statutory rights as a consumer. If you have any questions or require further assistance regarding refunds, please don’t hesitate to contact our customer support team.