Privacy Policy

Introduction

Welcome to www.bright-haven.com (the “Website”). This Privacy Policy outlines how we collect, use, store, and share your personal information when you visit or make a purchase on our Website. We prioritize the privacy and security of your data and strive to comply with applicable privacy laws and regulations. By accessing or using our Website, you consent to the practices described in this Privacy Policy.

If you have any questions or concerns regarding this Privacy Policy, please contact our designated privacy officer, Jonathan, at [email protected]

Information Collection

We may collect the following types of personal information when you visit or use our Website:

Contact Information: When you create an account or make a purchase, we may collect your name, email address, phone number, and shipping address.
Payment Information: If you make a purchase, we collect payment-related information such as your credit card details, billing address, and transaction details. Please note that we do not store or process payment information directly on our servers. We utilize trusted third-party payment processors to handle payment transactions securely.
Website Usage Information: We may automatically collect certain information about your visit to our Website, including your IP address, browser type, referring/exit pages, and operating system. This information helps us analyze trends, administer the Website, and improve your experience.

Use of Collected Information

We use the collected information for the following purposes:

Order Processing and Fulfillment: We use your contact and payment information to process and fulfill your orders, communicate order updates, and arrange for shipping.
Customer Support: We may use your contact information to respond to your inquiries, provide customer support, and address any issues or concerns you may have.
Website Improvement: The website usage information we collect helps us understand how our visitors interact with our Website, identify areas for improvement, and optimize our services.

Third-Party Service Providers

We do not allow third parties to access your personal information for their own purposes. However, we may engage trusted third-party service providers to perform various business functions on our behalf. These service providers are authorized to process your personal information only as necessary to provide the requested services to us. For example, we utilize third-party payment processors to handle payment transactions securely.

Data Storage and Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. We implement industry-standard security practices and technologies to safeguard your data. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

While our Website is accessible to children, it is not directed at children under the age of 13. We do not knowingly collect personal information from children without appropriate parental consent. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take appropriate steps to remove such information from our records.

User Rights

We respect your rights regarding your personal information and provide you with the following options:

Access and Rectification: You have the right to access and update the personal information we hold about you. If you would like to review, correct, or update your information, please contact us using the contact details provided below.
Erasure: You have the right to request the erasure of your personal information from our records. Please note that certain legal obligations or legitimate interests may prevent us from immediately deleting all of your information.
Objection to Processing: You may object to the processing of your personal information for certain purposes, such as direct marketing. We will comply with your request unless we have compelling legitimate grounds to continue processing or as required by law.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our designated privacy officer, Jonathan, using the following contact details:

Name: Jonathan
Email: contact@bright-haven.com

We will make reasonable efforts to respond to your inquiry promptly.

Changes to this Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes we make will be posted on this page, and the revised policy will have an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

Consent

By using our Website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, storage, and sharing of your personal information as described herein.

Last Updated: 1/6/23